Nope – I am not!
Anywhere from one to a half-dozen times a day I see on-line communities/forums where individuals are posting a “help me” type of question. The subject matter runs from something very simple (ex: “.. how do I select a filter….”) to something very complex (ex: “…how do I move my SQL db from on-site to cloud…”).
Now there is NOTHING WRONG with posting to a group to tap into the collective “crowd knowledge” (did I really write that?.. sounds like a good subject for a blog one of these days ;-). However, you are probably missing a source of info which is right at your fingertips (or mouse click away). I am talking about the “HELP” facility that most programs have.
Over the years we have moved from having a manual supplied w/the app to having an icon and/or menu item that connects to the built-in manual – the HELP facility. Most of these help setups are context sensitive and/or have a search mechanism . One such application is Saleslogix. It’s got a really great context-sensitive help facility.. and a lot of internal hyper-links. Every time I poke around it I am amazed as to what I find.
SO – don’t stop posting to on-line communities/forums – but do take a peek at the help facilities that are right in front of you.