Posts Tagged #CRM

Lots of Broken Stuff in Infor CRM and no Fixes in Sight ;-( – or Where is my Maintenance $$$ Going?

Is it just me (and my customers) or is everyone else seeing this?

There appears to be a lot of “little” things broken in the world of Windows?LAN  – a place where  a LOT of customers live.

For example – 8.2.0 w/Update 01 – “Could not login  to Outlook. Make sure Outlook is properly installed Server executaion failed” when attempting to launch an emal from the Contact Email control.

This is typical.. random “failures” of SData authentication by Outlook sync as well as mobility (latest released version).. and on and on.. and on….

CALL TO ACTION: How about everyone either:
A – go to the Infor CRM community add post about their issues
B – Go to LinkedIn groups that cater to Infor CRM and post about their issues

with ALL the “little broken things” they have seen on their own systems as well as customer sites. MAYBE Infor will take notice and get things fixed instead of working of more features. Customers need fixes – not features – this is what they pay large fees annually – for fixes – and they continue to not get them.

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The Sky is Falling ! … The Sky is Falling!- Really???

The sky is NOT falling – all that happened was Swiftpage sold Saleslogix to Infor – one of the LARGEST Private digital products companies in the world ($3billion/year).

 

Short story – (TRUE) – A customer of mine told me they had received a call from a former Saleslogix bp (who does Salesforce) and (in so many words) told him the sky was falling and suggest they should consider switching to SF from Saleslogix. Well.. my customer DID NOT SWALLOW THAT STUPID LINE!

A friendly message/warning to ALL Saleslogix customers – The “Vultures are circling”. This ALWAYS happens when a company is bought/sold. It’s a big “marketing ploy” – DON”T FALL FOR IT! If you have questions, then call your BP asap.. or call the team at Saleslogix in AZ.

A few points:

A – Yes.. Saleslogix’ CRM will become Infor CRMTM

A – Existing Saleslogix BP’s will become Infor (crm) BPs

B – Infor (ERP) BP’s are not going to be selling/servicing Infor CRMTM – NOTE: remember the big mess Sage caused by allowing the ERP/Accounting BP’s to get into the Saleslogix crm business.. total failure!

C – An immediate DOUBLING of the R&D budget to speed up the (Saleslogix) Road Map implementation

D – The Windows/LAN fat client is still part of the product

E – SData is and will remain the integration (access) point for Saleslogix

F – The R&D budget is being DOUBLED asap to speed up the road-map installation

G – The sale will be finalized in a couple of weeks (probably Sept 1st because it starts a new quarter).

H – The Nov Customer & Partner Conference will still happen in Scottsdale. IMHO the “Swifties” will probably not be there and the Infor team will be.

 

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Sage Selling ACT & SalesLogix to Swiftpage

Well.. many of us saw this coming when Sage first announced ACT & SalesLogix NOT being part of it’s “core business”.

Here are some links to the official announcement:
globalcomms.sage.com
www.investors.sage

Plus another from Sharecast – Thanks “Nato”!:
www.sharecast.com

.. and of course, Swiftpage.. GREAT People!

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