Posts Tagged #SalesLogix

Lots of Broken Stuff in Infor CRM and no Fixes in Sight ;-( – or Where is my Maintenance $$$ Going?

Is it just me (and my customers) or is everyone else seeing this?

There appears to be a lot of “little” things broken in the world of Windows?LAN  – a place where  a LOT of customers live.

For example – 8.2.0 w/Update 01 – “Could not login  to Outlook. Make sure Outlook is properly installed Server executaion failed” when attempting to launch an emal from the Contact Email control.

This is typical.. random “failures” of SData authentication by Outlook sync as well as mobility (latest released version).. and on and on.. and on….

CALL TO ACTION: How about everyone either:
A – go to the Infor CRM community add post about their issues
B – Go to LinkedIn groups that cater to Infor CRM and post about their issues

with ALL the “little broken things” they have seen on their own systems as well as customer sites. MAYBE Infor will take notice and get things fixed instead of working of more features. Customers need fixes – not features – this is what they pay large fees annually – for fixes – and they continue to not get them.

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The Sky is Falling ! … The Sky is Falling!- Really???

The sky is NOT falling – all that happened was Swiftpage sold Saleslogix to Infor – one of the LARGEST Private digital products companies in the world ($3billion/year).

 

Short story – (TRUE) – A customer of mine told me they had received a call from a former Saleslogix bp (who does Salesforce) and (in so many words) told him the sky was falling and suggest they should consider switching to SF from Saleslogix. Well.. my customer DID NOT SWALLOW THAT STUPID LINE!

A friendly message/warning to ALL Saleslogix customers – The “Vultures are circling”. This ALWAYS happens when a company is bought/sold. It’s a big “marketing ploy” – DON”T FALL FOR IT! If you have questions, then call your BP asap.. or call the team at Saleslogix in AZ.

A few points:

A – Yes.. Saleslogix’ CRM will become Infor CRMTM

A – Existing Saleslogix BP’s will become Infor (crm) BPs

B – Infor (ERP) BP’s are not going to be selling/servicing Infor CRMTM – NOTE: remember the big mess Sage caused by allowing the ERP/Accounting BP’s to get into the Saleslogix crm business.. total failure!

C – An immediate DOUBLING of the R&D budget to speed up the (Saleslogix) Road Map implementation

D – The Windows/LAN fat client is still part of the product

E – SData is and will remain the integration (access) point for Saleslogix

F – The R&D budget is being DOUBLED asap to speed up the road-map installation

G – The sale will be finalized in a couple of weeks (probably Sept 1st because it starts a new quarter).

H – The Nov Customer & Partner Conference will still happen in Scottsdale. IMHO the “Swifties” will probably not be there and the Infor team will be.

 

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Look It Up in the HELP file – Are You Kidding??!!??

Nope – I am not!

Anywhere from one to a half-dozen times a day I see  on-line communities/forums where individuals are posting a “help me” type of question. The subject matter runs from something very simple (ex: “.. how do I select a filter….”) to something very complex (ex: “…how do I move my SQL db from on-site to cloud…”).

Now there is NOTHING WRONG with posting to a group to tap into the collective “crowd knowledge” (did I really write that?.. sounds like a good subject for a blog one of these days ;-). However, you are probably missing a source of info which is right at your fingertips (or mouse click away). I am talking about the “HELP” facility that most programs have.

Over the years we have moved from having a manual supplied w/the app to having an icon and/or menu item that connects to the built-in manual – the HELP facility. Most of these help setups are context sensitive and/or have a search mechanism . One such application is Saleslogix. It’s got a really great context-sensitive help facility.. and a lot of internal hyper-links. Every time I poke around it I am amazed as to what I find.

SO – don’t stop posting to on-line communities/forums – but do take a peek at the help facilities that are right in front of you.

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FireFox 23 will be a Game Changer w/https sites

There’s an option in FF (version 18.0 and up) called:
security.mixed_content.block_active_content

When FF 23 is released (20.0 is the current release) this option will be enabled by default. What this means is ANY “mixed” https page will NOT load non https content.

So if you have constructed a site that has any http links in it and your site is on SSL (https) then users will experience “failures”.

QUES: Is this a good thing?

ANS: YES! Attacks using “bad links” are buried in https sites everywhere. You typically see a popup asking if you want to display the “non-https” content. When you do you take a BIG risk of infecting your system, getting hacked, etc. KUDOS to the FF team for taking this step to block non-https data by default!

I would strongly suggest you test this out NOW to make sure things will work right when FF 23 is released. Using FF 18.0 and up you simply need to:
A – key in about:config in the url/address line
B – search for the key: security.mixed_content.block_active_content
C – change the value to true

 

FYI – Chrome has already made such a change (you get a warning)..

 

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IE 10 installs automatically on Windows Updates

If you have Automatic Update turned on:
” Users of Windows 7 Service Pack 1 (SP1), and 64-bit version of Windows Server 2008 R2 SP1 will receive Internet Explorer 10 as an important update if they have Automatic Updates enabled, or if they perform a manual scan for updates on Windows Update.”

NOTE: installations which use “WSUS” – Windows Server Update Services” and control the updates to their installations can easily block this. For individual PC’s NOT being managed by WSUS (most of us 😉 there is a “blocker kit“.

Here is the direct download: IE10-BLOCKER

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Sage Selling ACT & SalesLogix to Swiftpage

Well.. many of us saw this coming when Sage first announced ACT & SalesLogix NOT being part of it’s “core business”.

Here are some links to the official announcement:
globalcomms.sage.com
www.investors.sage

Plus another from Sharecast – Thanks “Nato”!:
www.sharecast.com

.. and of course, Swiftpage.. GREAT People!

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SalesLogix Mobile Web Application 2.0 – A Video

A while back there was a video made/posted by the SalesLogix Training group on the Mobile Web Application (version 1.x). Along with the recent release of SalesLogix Version 8.0 was the release of Mobile 2.0.

2.0 builds on the the original functionality of the 1.x release (specifically 1.2) and gives us a much nicer (mobile) user experience. One of the things I especially like are what are called “List Actions” (I call them “Immediate Actions”). “IA’s” are available on all of the “List Views”. You get to them by simply clicking on the Icon (rather than the text) and they appear  in a new line just below the list item.

For a look at “IA’s” and other things, jump over to uTube and take a look:

 

Oh yes, you do NOT have to upgrade your 7.5.4 SalesLogix to 8.0 to run Mobile 2.0 – BUT there are some features which ONLY work with 8.0 (SData).  I’ll be posting just what these things are in a future blog.

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